Refund Policy for Brixton Motorcycle India
At Brixton Motorcycle, we aim to ensure a smooth and satisfactory experience when you pre-book the Crossfire 500 X, Crossfire 500 XC, Cromwell 1200 and Cromwell 1200 X through Motohaus. This refund policy outlines the terms and conditions under which refunds will be processed.
1. Pre-booking Cancellations and Refunds
Summary: You can cancel your pre-booking and request a refund under certain conditions.
Cancellation by You: If you wish to cancel your pre-booking for the Crossfire 500 X, Crossfire 500 XC, Cromwell 1200 and Cromwell 1200 X, you can do so by contacting our customer support at [+91 80801 13117].
Timeframe for Cancellation: You can cancel your pre-booking up until [5] days before the scheduled delivery date.
Refund Processing: Once your cancellation request is confirmed, we will initiate a refund to your original method of payment. Please allow up to [5] working days for the refund to reflect in your account, depending on your payment provider.
2. Refund Amount
Summary: Full or partial refunds may apply depending on the circumstances.
Full Refund: If you cancel your pre-booking within [5] days of making the booking, a full refund will be issued.
Partial Refund: If you cancel after [5] days, a processing fee of [2]% may be deducted from your refund amount. Any additional service fees already incurred may also be deducted.
3. Non-Refundable Situations
Summary: There are certain cases where refunds are not possible.
Delivery Initiated: Once the delivery process for the Crossfire 500 X, Crossfire 500 XC, Cromwell 1200 and Cromwell 1200 X has started, cancellation or refund requests will not be entertained.
4. Refunds in Case of Product Unavailability
Summary: If we are unable to fulfil your pre-booking, you will get a full refund.
If, for any reason, Brixton Motorcycle India is unable to fulfil your pre-booking (e.g., due to stock shortages or production issues), we will notify you immediately. In such cases, a full refund will be issued within [5] working days.
5. Mode of Refund
Summary: Refunds will be processed through the original payment method.
All refunds will be credited back to the original method of payment used at the time of booking. If you used a credit card, the refund will be credited back to that card. If the payment was made through other means like a digital wallet or bank transfer, the refund will be processed accordingly.
6. Refund Timelines
Summary: Refunds take time to process depending on the payment method.
Once a refund is initiated, please allow [5] working days for the refund to appear in your account. If you haven’t received your refund within the specified period, please contact us at [marketing1@kawveloce.com/ +91 +91 80801 13117].
7. Contact for Refunds
Summary: Get in touch with us for any refund-related queries.
If you have any questions about cancellations or refunds, please reach out to our customer service team:
Email: [help@kawveloce.com]
Phone: +91 80801 13117
Time: 10 AM – 5 PM, Monday to Friday
8. Changes to This Policy
Summary: We may update this policy, and by continuing to use our services, you agree to the changes.
We reserve the right to make changes to this refund policy at any time. If any significant changes are made, we will notify you via email or through our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
