At Motohaus (KAW Veloce Motors Pvt. Ltd.), we value your trust and strive to provide a transparent process for refunds and cancellations.
1. Vehicle Bookings
- Pre-booking amounts are refundable, subject to prior changes in company policy communicated at the time of booking.
- Standard booking amounts (unless specified as pre-booking) are non-refundable.
- If cancelled by the customer, only payments made beyond the booking amount (if any) will be refunded within 30 working days, after deductions.
- If the Company cancels the booking, the full amount will be refunded.
2. Accessories, Merchandise & Spare Parts
- Returns are accepted only for wrong deliveries or manufacturing defects.
- Products must be unused, in original packaging, and return requests must be made within 7 days of delivery.
- Approved refunds are processed within 15 working days.
3. Services (Events/Test Rides)
- Fees for services and experiences are non-refundable, unless cancelled by the Company.
📩 Need Help?
For any refund or cancellation queries, please reach out to us at:
📧 info@motohaus.in